Terms and Conditions of Use for THE BLACK LABEL Online Store

Article 1 (Purpose)

1.1        The purpose of these Terms and Conditions of Use (the “Terms of Use”) is to set forth the content of the Services provided through the online store (the “Store”) operated by THE BLACK LABEL Inc. (the “Company”), as well as the terms, methods, procedures, etc. for the use of the Services.

1.2        Any matters regarding the use of the Services not specified in these Terms of Use shall be governed by the Integrated Membership Terms and Conditions of the Company.

Article 2 (Definitions)

2.1        The definitions of the terms used in these Terms of Use are as follows:

2.1.1      “Services” refers to the e-commerce services and all related ancillary services provided by the Company in the Store.

2.1.2      “User” refers to a person who uses the Services in accordance with these Terms of Use.

2.1.3      “Reward Points” refers to the points that the User may use as cash equivalents in accordance with these Terms of Use when making payment for goods or services (collectively, the “Products”) in the Store.

2.2        Any terms not defined in these Terms of Use shall have the meanings ascribed to them in the Integrated Membership Terms and Conditions of the Company, applicable laws and regulations, or commercial practices.

Article 3 (Offer to Purchase Goods)

3.1        The User may submit a purchase offer for goods available at the Store to the Company.

3.2        Upon receiving a purchase offer from the User pursuant to Section 3.1, the Company shall promptly notify the User of the receipt of such offer and the availability of the goods.

3.3        The Company shall ensure that the User has an opportunity to review their offer and, if necessary, revise or cancel it before executing a sales agreement pursuant to Article 4.

Article 4 (Execution of Sales Agreement)

4.1        The Company shall accept the User’s offer pursuant to Section 3.1 as soon as possible, unless any of the following circumstances apply:

(a)         The User is under sixteen (16) years of age;

(b)         The information provided by the User is false, erroneous, or incomplete;

(c)         The User has used another person’s information or payment method without authorization;

(d)         The purchase offer is made for (i) resale, proxy purchasing, or other commercial purposes; (ii) unfairly depriving other Users of the opportunity to purchase goods; (iii) excessively large or repeated purchases; or (iv) any other improper purposes, unless expressly approved by the Company;

(e)         The sale of the goods is impossible or significantly difficult due to reasons such as the goods being out of stock, damaged, or lost;

(f)          The sale or delivery of the goods is impossible or significantly difficult due to operational or technical reasons; or

(g)         The purchase offer violates applicable laws or regulations, or the Company’s regulations, including these Terms of Use, or harms public order or good morals.

4.2        A sales agreement for the goods shall be deemed executed between the Company and the User when the Company’s acceptance pursuant to Section 4.1 is delivered to the User.

4.3        The Company shall provide the User with written documentation containing the details specified in each Subparagraph of Article 13, Paragraph 2 of the Act on the Consumer Protection in Electronic Commerce (the “E-Commerce Act”) until the goods are supplied in accordance with the sales agreement executed between the Company and the User.

Article 5 (Payment Methods)

5.1        The User may make payments for the goods through any of the following methods:

(a)         Credit cards and debit/check cards;

(b)         Bank transfers;

(c)         Reward Points; or

(d)         Any other payment methods designated by the Company.

5.2        If an issue or error occurs with the User’s selected payment method, resulting in an unsuccessful payment, the Company may request the User to change the payment method.

5.3        The Company may engage third-party service providers, such as payment processors, to manage the payment processing and refunds.

Article 6 (Supply of Goods)

6.1        The Company may engage third-party service providers, such as delivery service providers, to manage the supply and return of goods purchased by the User.

6.2        The Company shall, with respect to the goods for which a sales agreement has been executed between the Company and the User, take the necessary actions to supply the goods (including requesting delivery and issuing shipping instructions to the delivery service provider) within seven (7) days from the date the User submits the purchase offer; provided, however, that if the User has already made full or partial payment before receiving the goods, the Company shall take the necessary actions to supply the goods within three (3) business days from the date of such payment.

6.3        The Company shall disclose within the Store, in an appropriate manner, the process and status of the supply of the goods purchased by the User, to ensure that the User can verify such information.

6.4        The Company shall not be liable for any damages arising from the User’s providing incorrect information regarding the recipient of the goods (e.g., name, address, telephone number, mobile phone number, or email address of the recipient) to the Company, unless such damages are caused by the Company’s willful misconduct or gross negligence.

Article 7 (Refund of Payment for Goods)

7.1        If the Company, with respect to the goods for which a sales agreement has been executed between the Company and the User, becomes aware that the supply of such goods would be difficult, the Company shall promptly notify the User thereof.  If the User has already made full or partial payment for the goods, the Company shall refund the payment or take necessary steps for the refund, within three (3) business days from the date of payment.

7.2        Section 9.3 shall apply mutatis mutandis regarding the refund of the payment for the goods pursuant to Section 7.1.

Article 8 (Exercise of Consumer Right of Revocation)

8.1        The User who has executed a sales agreement with the Company may exercise their rights under Article 17 of the E-Commerce Act, including the right to revoke a purchase offer (collectively, the “Consumer Right of Revocation”), within seven (7) days from the date the User receives the written documentation specified in Section 4.3 from the Company; provided, however, that if the supply of the goods occurs after the date of receipt of such documentation, the above seven-day period shall commence on the date the goods are supplied.

8.2        Notwithstanding Section 8.1, the User may not exercise the Consumer Right of Revocation in the following cases; provided, however, that if the Company fails to take the actions specified under Section 8.3, the User may exercise the Consumer Right of Revocation even in cases described in paragraphs (b) through (d) within the time period specified in Section 8.1:

(a)         The goods are lost or damaged due to reasons attributable to the User (excluding cases where the User has damaged the packaging solely to inspect the content of the goods);

(b)         The value of the goods has significantly decreased due to the User’s use or consumption;

(c)         The value of the goods has significantly decreased over time to the extent that resale has become difficult; or

(d)         The User has damaged the packaging of replicable goods.

(e)         If the supply of services has commenced and the User has already used the services.

8.3        The Company shall clearly indicate the restrictions on the exercise of the Consumer Right of Revocation, as specified in paragraphs (b) through (d) of Section 8.2, on the packaging of the goods or in other locations where the User can easily notice them.

8.4        Notwithstanding Sections 8.1 and 8.2, if the content of the goods differs from what was displayed or advertised, or if the sales agreement has not been fulfilled as agreed, the User may exercise the Consumer Right of Revocation until the earlier of: (i) thirty (30) days from the date they become aware, or could reasonably have become aware of such fact, or (ii) three (3) months from the date of the supply of the goods.

8.5         If a User who purchased a membership service voucher for the mobile applications “Churrrrr” or “DAY OFF” uses the Membership Services in accordance with the applicable Terms of Use for each mobile application (including, without limitation, using membership-exclusive live streams, accessing membership-exclusive content in the Artist Board or Media Board, or applying for or participating in events by using the Digital Membership Card), the Company shall not refund the purchase price even if the relevant sales contract is terminated before the end of its term.

Article 9 (Effect of Exercising the Consumer Right of Revocation)

9.1        If the User exercises the Consumer Right of Revocation under Article 8, they shall promptly return the supplied goods to the Company(Excluding services, and the same shall apply hereinafter in this Article.), in which case, the cost of returning the goods shall be borne by the User when exercising the Consumer Right of Revocation under Section 8.1 or the proviso of Section 8.2, and by the Company when exercising the Consumer Right of Revocation under Section 8.4, respectively.

9.2        If the User exercises the Consumer Right of Revocation pursuant to Article 8, the Company shall refund the payment to the User within three (3) business days from the following dates:

(a)         If the goods have already been supplied, the date the goods are returned to the Company pursuant to Section 9.1; or

(b)         If the services have already been supplied, the date the User exercises the Consumer Right of Revocation under Section 8.1, the proviso of Section 8.2, or Section 8.4.

(c)         If the goods have not yet been supplied, the date the User exercises the Consumer Right of Revocation under Section 8.1, the proviso of Section 8.2, or Section 8.4.

9.3        When the Company refunds the payment to the User pursuant to Section 9.2, if the User has made the payment using credit card or an equivalent payment method (as defined in Article 22 of the Enforcement Decree of the E-Commerce Act, excluding cash and bank transfers), the Company shall promptly request the payment service provider to suspend or cancel the payment claim against the User; provided, however, that if the Company has already received the payment from the payment service provider, the Company shall promptly refund the payment to the payment service provider and notify the User thereof .

Article 10 (Award and Use of Reward Points)

10.1      The Company may award a certain amount of Reward Points to the User upon purchasing goods from the Store or meeting other conditions designated by the Company.

10.2      The User may use the Reward Points awarded pursuant to Section 10.1 as cash equivalents in the Store, as determined by the Company.

10.3      The units of use for the Reward Points shall be USD 0.1, provided that Reward Points may only be used if the User has accumulated at least USD 1.

10.4      If the User is awarded Reward Points for a purchase and the related sales agreement is later rendered void due to cancelation, rescission, the exercise of the Consumer Right of Revocation, or other reasons, the Company may reclaim the awarded Reward Points.

10.5      The Company may, without prior notice to the User, reclaim Reward Points that were unjustly awarded due to the User’s deception or other fraudulent acts.

10.6      If the Reward Points held by the User are insufficient to cover the amount to be reclaimed pursuant to Section 10.4 or 10.5, the Company may request the User to pay the equivalent amount in cash.

10.7      The User may not transfer or pledge their Reward Points to any third party.

10.8      If the User withdraws their membership from the Store, any unused Reward Points shall be automatically forfeited and will not be restored even if the User re-registers as a member.

10.9      Reward Points that are not used within one (1) year from the date of award shall expire after one (1) year; provided, however, that if the Company specifies a separate expiration date when awarding the Reward Points, the remaining Reward Points shall expire on that date.

10.10    The details related to the award and use of Reward Points shall be governed by the Company’s policies.

Article 11 (Governing Law and Jurisdiction)

11.1       The interpretation of these Terms of Use and any disputes arising between the Company and the User shall be governed by the laws of the Republic of Korea.

11.2       The court of competent jurisdiction for any lawsuit filed between the Company and the User shall be a court within the Republic of Korea, as determined in accordance with the Civil Procedure Act of the Republic of Korea.

Addendum

These Terms of Use shall take effect as of November 24, 2025.